Welcome to the next chapter in passenger experience

Summary:

• The latest release of Mappedin for Airports has landed: the biggest evolution of our platform yet, designed to unlock revenue, integrate within your existing systems, and enhance the passenger journey.
• Ready for today’s challenges: passenger volume is up, but non-aeronautical revenue is declining, and traditional wayfinding tools were never designed to grow it.
• Built by experts: shaped by over a decade of expertise powering major malls, stadiums, and over 20 airports worldwide, from Keflavik to Los Angeles and Calgary.
• Creates revenue-driven journeys: connects travelers to dining, retail, and services while giving concessions greater visibility through real-time insights and on-map promotions.
• Works with existing ecosystems: integrates with your airport systems like GIS, lease management, and most DCMS tools to create a single passenger location interaction platform that synchronizes operations, analytics, and flight data across the terminal.
• Personalizes the passenger experience: adapts to travelers through flight information, security updates, and built-in accessibility and multilingual features.

Today marks a new era for the airport experience. Airports are entering a defining moment. The industry is evolving quickly, shaped by new technology, changing travel patterns, and rising expectations for what a terminal can offer. The latest edition of Mappedin for Airports builds on that momentum and reflects where the future of airport innovation is headed.

This release comes after years of working closely with airport teams. One of the biggest challenges faced today is that passenger volumes are rising, but non‑aeronautical revenue is declining. Up to 40% of airport income once came from shopping, dining, and services. That number has been harder to maintain with traditional wayfinding solutions that were once revolutionary but no longer meet the complexity of modern airports. Travelers now expect more convenience and personalization, while operations teams work to improve flow and performance within the same terminals.

Mappedin for Airports is designed to solve modern airport challenges. It brings together everything airports need to meet passengers where they are and activate new revenue opportunities, all within a single platform that works seamlessly across existing ecosystems. Every feature is intentionally designed to deliver actionable insights on passenger engagement, enhance operations, and support the systems they already rely on.

Built for today’s modern airports

Imagine, as a passenger, arriving at a terminal that adapts to you. It’s 3 PM and your flight takes off at 6. You scan your boarding pass or QR code and instantly see a live route to the gate, including a current view of security wait times. Along the way, the map shows the café you have time to stop at, the duty-free offer worth grabbing, and even the lounge to recharge before boarding. The interaction feels personalized without being overwhelming, powered by a modern unified indoor mapping platform that adjusts what travelers see based on location, time, and trip details.

Behind the scenes, operators see analytics on what people search for, where they dwell, and which promotions drive engagement. Tenants gain visibility with curated offers placed directly into the map.

That’s what Mappedin for Airports delivers. A connected platform where wayfinding, commerce, and insights work together to transform terminals into responsive, revenue-driven spaces, all backed by years of enterprise deployments across the world’s largest malls and airports.

It also supports the many smaller decisions and details that shape how people move and how airports operate.

For passengers:

• Accessible, step-free navigation with elevator and ramp access
• QR codes throughout the terminal to start directions instantly
• Parking availability directly inside the map, including EV and premium spots
• Multi-language support across all screens for smoother navigation

For airports:

• Revenue activations with integrated ordering for dining, retail, and services
• One platform to manage updates across kiosks, apps, and partner systems
• Smart tools to promote tenants based on location, time of day, and passenger patterns
• Real-time sync works with flight information, security wait-time, and parking availability to keep information accurate

Turning movement into revenue

So how do we help airports improve performance and create new opportunities to capture passenger spend? By connecting wayfinding, search, and on-site discovery, airports can surface the right information at the right moment to make every visit more valuable.

Here’s how that comes to life:

• Increase discoverability: Highlight retail, dining, and amenities through digital maps, kiosks, and QR codes that guide passengers toward high-value areas.
• Drive conversions: Connect map data with promotions and analytics to surface the most relevant offers in real time.
• Unlock insights: Understand dwell time, traffic flow, and performance across zones to guide planning and improve terminal performance.
• Expand sponsorships: Enable partners and brands to feature premium placements or promoted listings within the platform.
• Uncover spend: Help travelers locate available services, open vendors, and time-sensitive promotions that might otherwise go unnoticed.

Where Mappedin is taking off

Los Angeles International Airport Los Angeles International Airport shows live parking availability and EV charging stations on their maps with direct booking links, turning browsing into revenue by meeting passengers at the moment they're ready to reserve.

Keflavik Airport

Mobile maps help travelers discover dining, retail, and amenities throughout the terminal. The airport team manages everything from a single platform, including tracking search trends, updating content in real-time, and giving tenants better visibility.

Ontario International

Ontario International Airport selected Mappedin to power passenger wayfinding with integrated flight data. Looking ahead, ONT is exploring product APIs to enable duty-free ordering with real-time inventory directly through digital channels.

Calgary (YYC) + JLL

Mappedin partnered with JLL to display live YYC flight data in nearby shopping centers. It helped travelers with planning and brought airport content into places they were already spending time, showing how digital infrastructure can stretch beyond the terminal.

These rollouts show how we help airports surface more value from what’s already in place, and why more than 20 airports have adopted Mappedin to support both passenger experience and business growth.

Looking ahead

Airports across the globe are exploring new ways to strengthen revenue and enhance how passengers move through their terminals. A new era of passenger experience is taking shape, one centered around personalization and revenue growth, and we’re leading the charge.

If your terminals feel quiet, if shops and dining are overlooked, or if passengers move through without engaging, you are not alone. We’re here to support the realities of today and the long-term strategy it takes to move airports forward.

Get in touch with our team, and let’s explore how we can create more value from every visit — together.