Introducing Mappedin Directory for Airports

Mappedin is dedicated to transforming how people navigate and experience indoor spaces—from malls to complex venues such as stadiums and hospitals. We also understand the extensive experience needed to deliver indoor navigation to some of the world’s busiest airports where passenger traffic can eclipse more than 100 million travelers annually.

We have helped airports of all sizes elevate their indoor experiences—guiding passengers, optimizing operations, and driving real revenue-generating impact.

Today, we’re excited to introduce Mappedin Directory for Airports—an evolution of our interactive wayfinding directory specifically designed to engage passengers, provide real-time flight and gate information, drive exploration, and increase non-aeronautical revenue.

A directory built for busy airports

At busy airports, every minute counts. Passengers rush through terminals, trying to navigate their way through check-in, security, baggage drop-offs, and long lineups. Don’t let passengers miss out on the more relaxing side of their journey – discovering retailers, services, and restaurants. By providing directory hubs, airports can build a more complete passenger experience and let all travelers find up-to-date and accurate information easily. Learn how our team has evolved our directory solution, including an all-new design, and built an enhanced experience that optimizes information for passengers on the go.

Make exploring easy for your passengers

We’ve simplified the home screen for passengers to quickly find check-in counters, flight details, gates, and popular locations. This can help passengers navigate large terminals and unfamiliar surroundings, especially for first-time travelers or those with tight layovers or tight connecting flights. We reduce passenger confusion by providing an easy-to-use and comprehensive information hub, where anyone can now:

• Look up flight status: Minimize wait times and find real-time flight details to plan ahead. Kiosks with optional scanner hardware can scan boarding passes for even quicker status checks.
• Find deals and what’s happening now: Get access to news, events, and deals promoted by retailers and services.
• Take directions on the go: Scan QR codes for any location, with convenient callouts for navigating through security areas.
• Browse in different languages: Support for 40+ languages, making it easier to discover and navigate in a passenger's preferred language.
• Use accessibility mode: The directories are designed to be accessible to all passengers. Wayfinding can show accessible routes to avoid stairs and escalators.

Built for a complex airport ecosystem

To address airport-specific challenges, our team engineered the directory to meet operational needs as well as help guide passengers through complex layouts and terminals with:

• Pre- and post-security layouts: Depending on the location of the kiosk, adapt information to layouts for visitors before security and passengers after security.
• Security line availability: Provide security checkpoint wait times and scheduled operating hours via API, including the ability to manually route passengers during busy periods.
• Digital signage management compatibility: Integrate with a scheduling, management, or ad display platform.
• Real-time transit information: Integrate transit data to make it easy for passengers to look up curbside information for taxi stands, ride app pick-up locations, and shuttle schedules.

More revenue generation opportunities

Every passenger loves a deal. Promote key locations, vendors, and services with:

• POIs near gates: Conveniently display what locations are open and nearest to a passenger’s gate, increasing foot traffic and spending.
• Menus and ordering links: Include detailed photos, operating hours, descriptions, and links via QR codes to menus and mobile ordering.
• Dynamic ads: Offer deals and highlight brands, products, and services with placements throughout the directory.
• Product search: Integrate product data to enable real-time enhanced search down to the SKU level.

Increase control over kiosk management and usage

Have complete control over how maps and information are deployed. Understanding passenger behavior is vital for airports to make adjustments to offerings, layouts, and services. Mappedin Directory for Airports can provide:

• Detailed analytics: Know your passenger journey by measuring engagement and interactions.
• Remote management: Deploy in real-time and control kiosks remotely or schedule updates for routine updates and maintenance.
• Easy deployment with Mappedin CMS: Update map data, data sources, ads, and other information easily through enterprise-grade content management.

Stay tuned for more as we continue to innovate and bring the best in indoor mapping and navigation solutions to airports.

For more information on our latest updates, visit the Mappedin Directory product page and the Airports industry page. Contact us to book a demo so we can show you how to build a great experience for passengers at your airport.